By – Shubhendra Singh Rajawat
Sources indicated on Wednesday that many crew members had been reporting illness since Monday evening. As a result, the crew’s capacity crashed.
Air India Express continues to face controversy. Crew members of the Tata Group-owned airline have accused the airline of mismanagement. At the same time, according to sources, Air India Express has canceled a number of flights due to an employees shortage.
More than 80 Air India Express flights have been cancelled. According to the report, the majority of the airline’s crew members have taken leave due to illness. In such a case, these flights were canceled. Civil aviation officials are keeping an eye on this situation.
Let us inform you that Air India Express, a Tata Group business, is in the process of combining with AIX Connect. This has long been a source of controversy among the airline’s crew members. Many members got injured.
According to sources, more than 200 crew members called in sick to protest suspected mismanagement at the airline on Wednesday. Since Tuesday night, at least 80 flights have been canceled, with some delayed, due to a staff shortage. At the same time, flights are being stopped at other airports, including Kochi, Calicut, and Bangalore.
300 employees have filed a complaint.
Last month, an employee union representing a group of Air India Express crew members charged the airline of mismanagement. They claimed that the employees were being discriminated against. The union reported that it had received complaints from approximately 300 employees. The mood of staff suffers as a result of poor management behavior.
Passengers expressed their anger on social media.
On Wednesday, many travelers flocked to social media to protest about the sudden aircraft cancellations. Air India Express apologized in a social media post by a passenger on the X platform. The airline stated, “Under our service recovery process, you can either choose to reschedule the flight within the next seven days or request a refund through our chat bot Tia.” Air India Express provided this clarification.
A spokesman for Air India Express has clarified the situation on social networking platform X. “A group of our crew members reported sudden getting ill last night, resulting in delays and cancellation of flights,” he stated. However, we are reaching out to the staff to find out why they are doing this. Our teams are actively investigating the situation to minimize any inconvenience to passengers. We apologize for the unplanned cancellation of flights and highlight that this circumstance does not reflect the level of service that we aim to provide.
The representative added, “People affected by flight cancellations can choose to reschedule their flights to another day or request a refund through our chat program Tia.” Guests flying with us today should check to see whether their flight has been affected before arriving at the airport.